Below is a list of our product categories and the applicable warranty for the items located in that category.
BATTERIES AND MODS:
These items are covered by manufacturer specific cover or where applicable come with a guarantee and have a life expectancy of 3-6 months. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers any repairs, or replacements, if deemed to be faulty or beyond repair. If the product has been damaged in any way by the customer we reserve the right to refuse a refund or returns.
E-LIQUIDS, DRIP TIPS AND CONSUMABLES:
For health and safety reasons, as well as hygiene, we cannot offer warranty and it does not extend to these items due to the nature of the products. We may pass discretion if we can determine that the item received is the incorrect or if there are any other valid or determined circumstances.
TANKS, CLEAROMIZERS, ATOMISERS, RDA'S AND CARTOMIZERS;
Deemed dead on arrival. The customer must contact us the same day or no later than within 24 hours after receiving the item in order for the warranty to be applicable. Contacting us after this period will mean that we cannot offer a refund or return. This also applies to kits including these items.
Accessory items not covered elsewhere or as part of the above sections, non electrical and non DOA (dead on arrival), are subject to 30 days manufacturers warranty.
ELECTRICAL DEVICES WITH NO BATTERIES INCLUDED:
Where applicable these will be subject to Consumer law and a 12 month warranty
IMPORTANT BATTERY INFORMATION:
Lithium-Ion batteries in electronic cigarettes are similar to the batteries used across the world in everyday devices and are considered safe, but there can be safety risks if used improperly. Batteries we sell have gone through extensive testing and most models have a built-in protection circuit, but it is crucial to keep the following points in mind to ensure your safey.
Please use with safety in mind and common sense when using batteries. If in doubt please contact us. If you need any additional safety information or general advice on the products you have bought from us please feel free to get in touch with us by email or phone. If a mains power socket is not supplied only use our products and those suitable for the device/purpose. Make sure to:
- Use the On/Off feature when your electronic cigarette is not in use.
- Only use the charger supplied with your product. Different batteries use different chargers any may not be universal.
- Never leave charging batteries unattended.
- Never submerge batteries in water or expose to extremely low or high temperatures.
- Safely dispose of batteries once they have reached their end of life.
- Always carry loose batteries in non-conductive containers, and never ever in contact with metal/metallic objects such as loose change or keys.
PLEASE BE SAFE